Service Regulations

Provision of services regulations

The following information is given in accordance with the Provision of Services Regulations 2009. Any information not provided below is included in the engagement letter and terms of business sent to all clients.

Carpenter Box

Carpenter Box is a trading name of Carpenter Box Limited, a limited company registered in England under company number 02360917.

Our registered office address is Amelia House, Crescent Road, Worthing, BN11 1RL where a list of the directors’ names is available for inspection.

Institute of Chartered Accountants in England and Wales

As member firms of the Institute of Chartered Accountants in England and Wales (“ICAEW”) we are subject to the ICAEW’s Code of Ethics which can be found in section 3 of the ICEAW Members’ Handbook.

Sumer Auditco Limited

Registered to carry on audit work in the UK by the Institute of Chartered Accountants in England and Wales. Details of the audit registration can be viewed at www.auditregister.org.uk under reference number C011001214.

Association

Carpenter Box Ltd trading as Carpenter Box is a member of GGI.

Carpenter Box Financial Advisers

Carpenter Box Financial Advisers is a trading name of Carpenter Box Wealth Management LLP, a limited liability company registered in England and Wales with registered number OC338257.

Our registered office address is Amelia House, Crescent Road, Worthing, BN11 1RL.

FCA Regulated Activity

Carpenter Box Wealth Management LLP is authorised and regulated by the Financial Conduct Authority. Details of our status can be viewed here under firm name Carpenter Box Wealth Management LLP, registered number 489484.

Financial Advisers Complaint Handling

If you wish to register a complaint, please write to or telephone to Roy Thompson: Carpenter Box Financial Advisers, Amelia House, Crescent Road, Worthing, BN11 1RL, Tel: 01903 534587.

A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service by contacting them on 0800 0234567.

Quality of Service

If you are dissatisfied with our service, or if you have any suggestions for how we might improve our services, please contact the Practice Director who is located at our registered office address. We will look carefully and promptly at any issues raised.